sbet Privacy Policy – Understanding How Your Personal Data Is Handled

When you register an account on sbet, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines, and to set up your account correctly. If you make a deposit or request a withdrawal, we also collect the payment details necessary to process that transaction securely, such as your GCash number or local bank account information. When you contact our support team, we retain a record of that communication, including any information you voluntarily share in your message, so that we can follow up and resolve your concern effectively. We only ask for information that is genuinely necessary to operate the platform and comply with our regulatory obligations — we do not collect excessive or irrelevant personal data. All information you provide is stored securely and accessed only by authorised personnel who need it to carry out their role. You are responsible for ensuring that the details you submit are accurate and up to date, and you can request corrections at any time by reaching out through the contact details provided at the bottom of this page.

When you visit sbet.run or use the sbet mobile app, our systems automatically collect certain technical data about your device and browsing session. This includes your IP address, device type, operating system, browser version, the pages you visit within the platform, the time and duration of your sessions, and the features you interact with. We use this data to keep the platform running smoothly, to detect and prevent fraudulent activity, and to understand how Filipino players navigate the site so we can improve the overall experience. Session data also helps us identify and resolve technical issues quickly, which is especially important for mobile users who may be on varying network conditions across the Philippines. This automatically collected information does not, on its own, identify you as an individual — it is used in aggregate or in combination with your account data only where necessary for security or compliance purposes. We do not use tracking technologies to follow your activity on other websites outside of sbet.run. If you have questions about the technical data we collect, the FAQ page covers this topic in more detail.

The personal data we collect is used for a defined set of purposes that are directly connected to operating the sbet platform for players in the Philippines. We use your registration details to verify your identity, manage your account, process deposits and withdrawals in Philippine pesos, and communicate important account-related updates to you. Your activity data helps us personalise your experience on the platform, surface relevant promotions through the Promotions page, and ensure that the games and betting markets you access are appropriate for your account status. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements under Philippine law. Where we send you communications about new features, offers, or platform updates, these will always relate to your use of sbet and will not be sent to you if you have opted out of marketing messages. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Every use of your data is proportionate to the purpose it serves, and we review our data practices regularly to ensure they remain appropriate.

sbet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on the platform. We do, however, share your data with a limited number of trusted service providers who help us operate the platform, including payment processors who handle GCash and bank transfer transactions, identity verification services that confirm your age and identity during registration, and fraud prevention partners who help us keep the platform secure. These third parties are contractually required to handle your data in accordance with applicable Philippine data protection standards and are only permitted to use your information for the specific purpose for which it was shared. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of sbet, our players, or the public. In the event that sbet undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance if this occurs. We will never share your data with any party that we have not vetted and do not trust to handle it responsibly.

We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by our regulatory and legal obligations in the Philippines. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the closure of your account, we will begin the process of removing your actively used data from our operational systems within a reasonable timeframe, while retaining only what we are legally required to keep. We do not hold onto data indefinitely or beyond the period necessary for the purpose it was collected. Our data retention schedule is reviewed periodically to ensure it remains aligned with current Philippine regulations and best practice. If you would like to know more about how long specific categories of your data are retained, you are welcome to contact us using the details provided in the footer of this page.

As a player based in the Philippines, you have a number of rights in relation to the personal data that sbet holds about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request the deletion of data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also object to certain types of processing, such as direct marketing communications, and we will honour that objection promptly. To exercise any of these rights, please contact us using the details provided in the footer of this page; we will respond to all verified requests within the timeframe required by applicable law. We are committed to making it straightforward for Filipino players to understand and exercise their data rights without unnecessary barriers.

Protecting the personal data of our Filipino players is a core operational priority at sbet, and we implement a range of technical and organisational measures to keep your information secure. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and sensitive information such as payment details and identity documents is stored with additional layers of protection. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While no online platform can guarantee absolute security, we take every reasonable step to minimise risk and respond swiftly to any incident. If you have concerns about the security of your account, we recommend enabling any available account security features and contacting our support team immediately if you notice any suspicious activity.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements that apply to sbet in the Philippines. When we make material changes to this policy, we will notify registered players through a notice on the platform or via the contact details associated with your account, giving you the opportunity to review the updated terms before they take effect. The date at the top of this page will always reflect when the policy was last revised, so you can quickly check whether anything has changed since you last read it. We encourage you to review this page periodically, particularly if you have questions about how your data is being handled. Continued use of the sbet platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to arrange the closure of your account. For any questions about this policy or our data practices, the FAQ page is a good starting point, and our support team is always available to help.